Terms and Conditions
Welcome to RSR Fresh Fruits. These Terms & Conditions govern your access to and use of our website, https://rsrfresh.com/.
RSR Fresh Fruits is based in Dindigul, Tamil Nadu, India, and is engaged in sourcing and importing fresh fruits from Europe and other international markets for wholesale supply in India.
In these Terms, “RSR Fresh”, “we”, “our” and “us” refer to RSR Fresh Fruits.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website.
## 1. Purpose of the Website
Our website provides information about our business, fruit sourcing activities and wholesale supply enquiries.
Visitors may contact us to enquire about fruit varieties, product availability, quantities, specifications, pricing and potential supply arrangements.
**The website is an enquiry platform, not an online checkout or payment facility.** Submitting an enquiry does not itself create a confirmed order, purchase contract or obligation to supply products.
## 2. Wholesale Customers and Business Enquiries
Our services are primarily intended for wholesalers, retailers, distributors and other commercial buyers.
When submitting an enquiry, you should provide accurate contact details and relevant information about your business requirements.
We may request further information to understand your needs and determine whether a proposed supply arrangement is suitable.
Submitting an enquiry does not guarantee product availability, a quotation, acceptance of an order or entry into a business relationship.
## 3. Fruit Products and Availability
We source fresh fruits from Europe and other international markets, subject to supplier availability, seasonal conditions, import requirements and market circumstances.
Availability may vary because of:
- - Harvest seasons and agricultural conditions.
- - Supplier stock and country-of-origin availability.
- - Weather, shipping and transportation conditions.
- - Customs clearance, inspections and regulatory requirements.
- - Market prices and other supply-chain circumstances.
Product information displayed on the website is provided for general guidance. Please contact us to confirm current availability, country of origin, variety, grade, size, packaging, quantity and other specifications.
## 4. Natural Characteristics of Fresh Fruits
Fresh fruits are agricultural products. Their colour, shape, size, texture, sweetness, ripeness and appearance may naturally vary between individual fruits and consignments.
Website photographs are illustrative unless expressly stated otherwise. Actual products may differ because of variety, growing conditions, season, maturity and handling.
We aim to source and supply products consistent with agreed specifications and applicable food safety requirements.
Nothing in these Terms excludes any mandatory product quality, food safety or consumer protection obligations.
## 5. Quotations and Order Confirmation
Quotations, where provided, may include product specifications, quantity, pricing, packaging, taxes, transportation charges, delivery arrangements and payment terms.
Unless expressly stated otherwise in a written quotation or agreement, indicative information on the website is not a binding offer to sell.
n order will be treated as accepted only when confirmed through an authorised written communication, order confirmation or other agreed process.
The final commercial terms for a transaction will be governed by the applicable quotation, purchase order, sales confirmation, invoice or separate written agreement.
Where applicable, these website Terms will operate alongside the transaction-specific terms. Any conflict will be resolved in accordance with the relevant agreement and applicable law.
## 6. Prices, Taxes and Payment Terms
Prices may vary depending on market conditions, supplier prices, currency fluctuations, freight, import duties, taxes, handling costs and product availability.
The applicable price, currency, quantity, taxes, transportation charges and payment deadlines will be communicated during the quotation or order confirmation process.
Payments must be made in accordance with the agreed quotation, invoice or written commercial terms.
Applicable GST and other statutory charges will be handled in accordance with Indian law.
No online payment is accepted through this website unless an online payment facility is introduced and its terms are separately communicated.
## 7. Importation and Regulatory Compliance
International sourcing and importation of fresh fruits into India are subject to applicable Indian laws and regulatory requirements.
Depending on the products and transactions, requirements may include food safety and licensing requirements, customs clearance, plant quarantine, phytosanitary documentation, country-of-origin information, packaging and labelling requirements, and other applicable import controls.
RSR Fresh Fruits will undertake the responsibilities applicable to its role in a transaction. Product availability and delivery may depend on the relevant approvals, inspections, clearances and documentation.
Customers who purchase or resell products are responsible for complying with the legal requirements applicable to their own business activities.
## 8. Delivery and Transportation
Delivery locations, transportation arrangements, estimated delivery schedules, freight charges and other logistics terms will be discussed and confirmed for each transaction.
Delivery estimates may be affected by weather, shipping delays, customs clearance, regulatory inspections, transport disruptions and other circumstances beyond our reasonable control.
Customers must provide accurate delivery details and make appropriate arrangements to receive perishable products promptly.
Responsibility for transportation, loss or damage, and transfer of ownership will be determined by the applicable written transaction terms and relevant law.
## 9. Product Inspection and Quality Complaints
Customers should inspect products promptly upon delivery and notify RSR Fresh Fruits as soon as reasonably possible of any shortage, visible damage, incorrect product or suspected quality issue.
To help us investigate a complaint, please provide:
- - The relevant invoice, order or delivery reference.
- - The product name and affected quantity.
- - Photographs or videos showing the issue, where available.
- - The date of delivery and details of storage or handling.
- - A description of the problem.
We will review complaints based on the available evidence, agreed specifications, transaction terms and applicable law.
Depending on the circumstances, an appropriate resolution may include replacement, credit, refund or another legally available remedy.
Nothing in this section removes any mandatory rights or remedies available under applicable law.
## 10. Cancellations, Returns and Refunds
As fresh fruits are perishable, cancellation and return arrangements may depend on the stage of procurement, packing, dispatch, importation or delivery.
Any specific cancellation, return or refund terms will be communicated in the applicable quotation or written order agreement.
If products are defective, damaged, materially different from agreed specifications or otherwise give rise to a remedy under applicable law, we will review the matter accordingly.
Approved refunds or other remedies will be handled in accordance with the agreed transaction terms and applicable law.
Nothing in these Terms is intended to exclude any mandatory statutory rights or remedies.
## 11. Customer Responsibilities
When using our website, you agree to:
- - Provide accurate information when making enquiries.
- - Use the website for lawful purposes.
- - Avoid fraudulent, misleading or unauthorised communications.
- - Avoid attempting to interfere with website security or functionality.
- - Avoid uploading or transmitting malicious code through any website feature.
- - Respect the intellectual property rights of RSR Fresh Fruits and third parties.
We may take reasonable steps to protect the website and our business against misuse, subject to applicable law.
## 12. Intellectual Property
Unless otherwise stated, the text, branding, logos, photographs, graphics and other materials on this website are owned by RSR Fresh Fruits or used with appropriate permission.
You may not reproduce, distribute, modify or commercially use these materials without prior written permission, except where permitted by applicable law.
## 13. Third-Party Websites
Our website may contain links to third-party websites or services for information or convenience.
We do not control external websites and are not responsible for their content, availability, terms or privacy practices, subject to applicable law.
Your use of third-party websites is at your own discretion.
## 14. Limitation of Liability
We endeavour to keep website information accurate and current. However, we do not guarantee that all general product information, indicative availability or other website content will always be complete, current or error-free.
To the extent permitted by applicable law, RSR Fresh Fruits will not be liable for indirect or consequential losses arising solely from the use of the website or reliance on general website information.
The rights and responsibilities associated with a confirmed supply transaction will be governed by the applicable written agreement and law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
## 15. Events Beyond Our Reasonable Control
Delays or interruptions may arise from severe weather, natural disasters, port congestion, shipping disruption, government action, regulatory inspections, customs delays or other circumstances beyond our reasonable control.
We will make reasonable efforts to communicate material disruptions and discuss practical arrangements with affected customers.
This provision does not remove obligations or remedies that apply under mandatory law.
## 16. Privacy
Our collection and handling of personal information through this website are described in our Privacy Policy.
Please review the Privacy Policy at https://rsrfresh.com/ before submitting personal information through our website.
## 17. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our website, business operations or applicable laws.
The updated version will be published on this page with a revised date.
Changes to website terms will not automatically override an existing written commercial agreement unless agreed by the parties or permitted by applicable law.
## 18. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India.
Subject to applicable law and the jurisdiction of competent consumer forums, statutory authorities and other legally competent bodies, courts of competent jurisdiction at Dindigul, Tamil Nadu, shall have jurisdiction over disputes arising from these website Terms, to the extent legally permissible.
## 19. Contact Information
For wholesale enquiries, product availability, quotations, complaints or questions about these Terms & Conditions, please contact:
**RSR Fresh Fruits**
Location: Dindigul, Tamil Nadu, India
Website: https://rsrfresh.com/.
Email: info@rsrfresh.com
